Refund policy

RETURN AND REFUND 

Your satisfaction is our number one priority!  We appreciate your business and are committed to you even after delivery of our products.

We have a 14-day free return policy. We want you to shine bright and feel that every design is a perfect match for you. But in case it isn't, you can request a return and refund to the purchaser’s original method of payment or a gift card within 14 days of delivery.  For international returns, return shipping rates and insurance are the responsibility of the customer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@victorfinejewelry.com. Please note that returns will need to be sent to the following address: Victor Fine Jewelry 3395 South Jones Boulevard, Las Vegas NV 89146, U.S.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@victorfinejewelry.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS/ NON REFUNDABLE ITEMS

please note that eternity rings, custom design orders, engraved orders are not eligible for returns or exchanges.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and let us know what the new item you want to exchange for. We will get the new item ready to ship as soon as possible. Once your return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return.  If approved, you’ll be automatically refunded on your original payment method within 3  business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your bank account.
If more than 15 business days have passed since we’ve approved your return but you didn't get the refund, please contact us at hello@victorfinejewelry.com.